Dental Core CRM

Introduction

Welcome to Serene Dental CRM. This Privacy Policy explains how we collect, use, store, and protect information when clinics, dentists, staff members, and authorized users use our platform.

Serene Dental CRM is designed to help dental clinics manage patients, appointments, treatments, billing, staff, and clinical records securely and efficiently.

By using the platform, you agree to the practices described in this Privacy Policy.

Information We Collect

1. Clinic & Account Information

Clinic name
Doctor/staff name
Email address
Phone number
Business address
Login credentials

2. Patient Information

Patient names
Contact details
Medical and dental history
Treatment records
Appointment history
Billing and payment information
Uploaded files, reports, and images

3. Usage Information

Device information
Browser type
IP address
Login activity
Usage logs and analytics

How We Use Information

Provide and maintain the platform
Manage appointments and treatments
Generate invoices and billing records
Improve product performance and security
Provide customer support
Send important system notifications
Prevent fraud, misuse, or unauthorized access

Data Security

We implement reasonable technical and organizational security measures to protect your data, including:

Encrypted connections (HTTPS)
Authentication and access controls
Secure cloud infrastructure
Role-based permissions for clinic staff

However, no system can guarantee complete security, and users are responsible for maintaining the confidentiality of their login credentials.

Data Sharing

We do not sell personal data.

We may share data only:

With authorized clinic users
With service providers necessary for hosting or infrastructure
When required by law or legal obligations
To protect platform security and prevent abuse

Data Retention

We retain information as long as necessary to:

Provide services
Maintain legal and financial records
Resolve disputes
Enforce agreements

Clinics are responsible for managing and deleting patient records according to local healthcare regulations.

User Responsibilities

Obtaining proper patient consent where required
Maintaining confidentiality of patient information
Using the platform in compliance with applicable healthcare and privacy laws
Restricting unauthorized staff access

Cookies & Analytics

We may use cookies or similar technologies to:

Maintain user sessions
Improve platform functionality
Analyze usage and performance

Third-Party Services

The platform may use third-party services for:

Hosting
Analytics
Email notifications
Payment processing

Children's Privacy

The platform is intended for professional dental and clinic management use only and is not directed toward children.

Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.